Who we are
The Spiritualist Association of Great Britain (company number 00086844; registered charity number 225455) ("SAGB", "we", "us", "our") collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation ("GDPR") which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
The personal information we collect and use
Information collected by us
The personal information we collect depends on whether you are a member ("Member") of the SAGB and/or a participant ("Participant") in the activities and programmes we provide (for example you contact us, visit us and/or make a booking in relation to a course, a service, special events, sittings or other activities we offer):
We will collect details of your name, address, phone number and email address (if you choose to provide it) together with any payment card/bank details you may provide. Where you pay by card once your transaction is processed your card details are shredded and not retained by us.
We also collect details of whether or not you wish to be sent our magazine by post.
Where Members are Participants we may collect additional information as noted below.
Where you provide it to us we may collect details of your name, address, phone number and email address (if you choose to provide it) together with any payment card/bank details you may provide. Where you pay by card once your transaction is processed your card details are shredded and not retained by us.
Where you attend events where catering is provided we may collect details of your dietary preferences.
You may also provide us with personal information relating to any healing request you may make.
Information collected from other sources
We use CCTV at our premises.
How we use your personal information
We use this information to:
- administer your membership and provide you with the benefits of membership (if you are a member)
- provide goods and services (including through mediums and sittings we may hold in our premises or online or by telephone)
- process payments
- inform you about our activities
- (for CCTV) assist us with the security and safety of our premises
Who we share your personal information with
We will provide your personal information to our payment provider (currently WorldPay – for how WorldPay treats your personal information please see https://www.worldpay.com/uk/worldpay-privacy-notice) in connection with payments you make to us.
We will not provide your personal information to any other third party unless we are required by law to do so, you ask us to (for example in connection with a healing request), we reasonably need to do so in an emergency, or where we need to do so to be able to enforce our legal rights.
Whether information has to be provided by you, and if so why
The provision of your contact (and where necessary) payment details is required from you in order to deal with your enquiry and/or arrange and manage any booking and/or your membership. If you do not provide us this information we will not be able to proceed with your booking or membership application. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
How long your personal information will be kept
We keep your membership details for as long as your membership is current and then for a limited period of thereafter (in case you subsequently renew).
We keep booking records for seven years.
Other information we keep for as long as reasonably required in relation to the purposes for which it was supplied or (if longer) for as long as required by law.
Reasons we can collect and use your personal information
We rely on the following lawful reasons to collect and use your personal data and on occasion more than one lawful basis may apply to the processing:
- to perform or enter into any contract with you
- our legitimate interests in promoting spiritualism and pursuing our objectives to both our benefit and yours
- to comply with our legal obligations
- to protect your vital interests or that of another person (e.g. in an emergency)
- (for CCTV) our legitimate interests in ensuring the safety and security of our premises and those who visit them
- where you consent to the processing where we ask you to (e.g. where we consider it desirable to do so, or for certain sorts of marketing or other processing where the law requires this)
In addition to the extent the information we process is considered to be special category information then we will process it both under the applicable lawful basis above and:
- in carrying out our legitimate activities as a not-for-profit body with a philosophical and/or a religious aim in line with Article 9(2)(d) GDPR; or
- with your explicit consent
Transfer of your information out of the EEA
We do not ourselves currently envisage transferring personal information to persons located outside the European Economic Area (EEA). Worldpay may transfer your personal information outside of the UK – see https://www.worldpay.com/uk/worldpay-privacy-notice. If you would like further information please contact us (see ‘How to contact us’ below).
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- access to your personal information and to certain other supplementary information
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketingobject to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- where the processing is based on your consent you may withdraw your consent at any time
- otherwise restrict our processing of your personal information in certain circumstances
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
- email, call or write to us (contact details below) and let us have enough information to identify you;
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let us know the information to which your request relates.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Please be aware that sending information over the internet is generally not typically secure so any data you send is sent at your own risk.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
How to contact us
If you wish to contact us please send an email to firstname.lastname@example.org, write to us at The Spiritualist Association of Great Britain, 341 Queenstown Road, Battersea, London SW8 4LH, or call us on 0207 931 6488..